PATIENT FAQs
CAN I SEE A SPECIALISTS WITHOUT NEEDING A REFERRAL?
We require a valid referral to be sent to the clinic before we can book an appointment with one of our specialists.
Our providers review and triage their referrals prior to booking an appointment, once the provider has reviewed your referral, our reception staff will contact you to book an appointment.
If you wish to follow up on the progress of your referral, you can contact us on (07) 3393 2001 or email us at [email protected]
Our providers review and triage their referrals prior to booking an appointment, once the provider has reviewed your referral, our reception staff will contact you to book an appointment.
If you wish to follow up on the progress of your referral, you can contact us on (07) 3393 2001 or email us at [email protected]
CAN I BOOK AN APPOINTMENT WHILE THE PROVIDER IS STILL REVIEWING MY REFERRAL?
Unfortunately, we are unable to book an appointment until the provider has reviewed over your referral. We will get in contact once the provider has approved your referral.
WHERE DO I SEND MY REFERRAL TO?
You can either fax your referral to 07 3393 2002 or send it via email on [email protected]
APPOINTMENT FAQs
DO YOU HAVE A CANCELLATION POLICY?
Queensland Rehabilitation Specialists request 48 hours’ notice if you need to reschedule or cancel your appointment. Failure to do so will result in a $50 cancellation fee. Please also be advised that QRS will be unable to provide ongoing appointments if there are arrears associated with the account.
WILL I BE SENT A CONFRIMATION TEXT BEFORE MY APPOINTMENT?
Queensland Rehabilitation Specialists will send a confirmation text at least 48 hours prior to appointment. It is the patient's responsibility to respond in confirmation or cancellation.
WHAT SHOULD I BRING TO MY APPOINTMENT?
- Medicare/DVA card
- Referral letter (if we do not already have a copy)
- Any pension, health care or concession cards you may hold
- Any relevant results for the practitioners to review
We kindly request that all appropriate correspondence regarding this appointment be forwarded via email 1 week prior to this scheduled appointment to ensure optimal use of appointment time. This is best received at [email protected].
ARE QRS ABLE TO GET PRIOR RECORDS BEFORE MY APPOINTMENT?
If appropriate, Queensland Rehabilitation Specialists can request medical records prior to your appointment. If you feel this is necessary, please send an email with the patient's authority to request records prior to appointment. This is best received at [email protected]
PAYMENT FAQs
DO I HAVE TO MAKE PAYMENT AT THE TIME OF MY APPOINTMENT?
Payment is required at the time of your consultation.
It is your responsibility to ensure that you have a valid referral for this appointment. If we do not receive a referral from your GP or Specialist, you will not be able to claim a rebate through Medicare and will be required to pay the full consultation fee.
It is your responsibility to ensure that you have a valid referral for this appointment. If we do not receive a referral from your GP or Specialist, you will not be able to claim a rebate through Medicare and will be required to pay the full consultation fee.
HOW MUCH WILL MY APPOINTMENT COST?
Please refer to our Fees page:
IF A THIRD PARTY IS COVERING MY APPOINTMENT, WHAT DO I NEED TO DO?
Please advise our rooms prior to your consultation if another party such as WorkCover or an insurance company will be paying your consultation fees. Before seeing our providers, we will need your claim number and insurer contact details to confirm with the third party that they accept to pay your account.